Netfirms, sister company to web host FatCow, was created in 1998 to service small businesses, home offices, and private individuals with low prices and the tools to build a web presence. Today it is part of the mega-host Endurance International Group, and it powers more than 1.2 million websites.
The company is, unfortunately, not accredited by the Better Business Bureau, and its reviews have taken a noticeable turn for the mixed in the company’ recent history. Nevertheless, it’s worth noting that Netfirms’ Tier 1 Data Centers and clustered hosting technology still lend considerable credence to its claims of quality and reliability.
With Netfirms, you can have your new or transferred domain online within minutes. Each registration includes a range of domain services: free subdomains, domain forwarding, domain locking, transfers (you can choose to effect either DNS transfer or registrar transfer). Each registration also includes a few services typical of hosting plans, including an email account and 5 MB of storage for a web page, albeit a basic one. Netfirms only offers a small handful of TLDs, restricted to the most popular extensions. Another significant plus is Netfirms’ simple, clearly laid out contract.
Netfirms offers three shared hosting plans with a 30-day money back guarantee and an E-Commerce plan complete with Shopsite. Each hosting plan includes two or more domains, and Netfirms’ signature Ready-to-go Websites instant web builder. Some plans include SSL, and all plans include marketing credits.
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Renewal costs $12.49 each year after the initial term.
With Netfirms, you should be able to solve most issues you may encounter without needing to contact customer service, since Netfirms maintains a Knowledgebase hundreds of articles strong, in addition to a user guide and dozens of video tutorials. However, if you would like to speak to a representative, you can contact them via the online forms in the support console, or call the customer support line or utilize the live chat feature.
Netfirms is integrated with Facebook, Twitter, and Google+, so keeping track of developments or contacting the company is as easy as can be. There have been some complaints that customer service quality has declined since Netfirms joined EIG, but it still shows a commitment to satisfying its customers and constantly improving its services, by encouraging customers to supply their input through a special feedback and suggestions form.
Netfirms’ greatest advantage has long been the security and reliability of a long-standing and respected name. Recent reports about a decline in customer satisfaction (especially with respect to customer service) should prompt anyone considering Netfirms to investigate the situation thoroughly and keep an eye on the situation. It offers a useful selection of domain services, as well as a range of additional services that may be of interest to a domain registers.
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